Customer service representative" />Find answers to common questions, including what we look for in the test drive, how to pay for your policy, and how Root works.
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File your claim 24/7 in the app or online.
File your claim 24/7 in the app
If you’re not a Root customer, but you were in an accident with someone who has Root Insurance, you can file a claim with Root online.
You can request Roadside Assistance in the app. It’s included as part of your policy. Learn about what we cover here.
Request new roadside service: Download the Apple iOS or Android app.
Email photos of receipts to: roadside@joinroot.com
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Our customer service team is here to help. You can reach us by phone Monday-Friday, 9 a.m. to 8 p.m. ET, and we do our best to return all emails within 48 hours. Phone number: 866 980 9431 Email: help@joinroot.com
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To confirm someone’s employment at Root, visit www.theworknumber.com/verifiers, or call The Work Number Client Service Center at 1-800-367-5690.
80 E. Rich Street
Columbus, OH 43215
Copyright ROOT 2024 . ROOT is a registered servicemark of Root Insurance Company, Columbus, OH. Disclaimer for quotes: We reserve the right to refuse to quote any individual a premium rate for the insurance advertised herein. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. Not available in all states. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between October 2019 - July 2020; changes in coverage levels not evaluated. For California residents: Telematics is not used and resulting represented savings are not applicable. Referral program not applicable. Roadside Assistance purchased as separate coverage. Visit joinroot.com/califaq for more information. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
